Refund policy

DIME Studio – Return & Refund Policy

At DIME Studio, every piece is carefully inspected and packed before dispatch.

All jewellery purchases are final. We currently do not offer returns or exchanges for change of mind, personal preference, incorrect size selection, or any other reason unrelated to a product defect or fulfilment error.

Damaged, Defective or Incorrect Products

If your order arrives damaged, has a manufacturing defect, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs/videos of the product
  • An unboxing video, where available
  • A description of the issue

After verification, DIME Studio may, at its discretion, provide a replacement, exchange, repair or refund, depending on the nature of the issue.

Non-Eligible Cases

We cannot accept returns or exchanges for:

  • Change of mind or personal preference
  • Incorrect size selected by the customer
  • Products that have been worn or used
  • Damage caused after delivery through improper use or care
  • Products altered, resized or repaired by a third party
  • Loss or damage caused by the customer
  • Customised or personalised jewellery, except where the product is defective or incorrectly made

Customised Jewellery

Customised, personalised and made-to-order jewellery is final sale and cannot be returned or exchanged, except in cases of manufacturing defect or an error by DIME Studio.

Refunds

Where a refund is approved, it will be processed to the original payment method. Refund processing times may vary depending on the payment provider or bank.

DIME Studio reserves the right to inspect and verify any reported issue before approving a replacement, repair, exchange or refund.

Contact

For any issue with your order, please contact DIME Studio using the contact details provided on our website and mention your order number.